How early do I need to arrive at the FBO?

Operators generally ask for fifteen to thirty minutes before departure: nearer fifteen for a domestic or intra-Schengen flight, nearer thirty where customs and immigration clear the aircraft at the stand. We confirm the figure for your specific airport and terminal with the trip details, because it varies by handler as well as by country.

Can a car drive up to the aircraft?

At many private terminals, yes — the car meets you at the steps. It depends on the airport's airside access rules, the handling agent and the customs regime, and it is not available everywhere. Where it is not, the car waits at the FBO entrance, a few metres from the aircraft. We tell you which applies before the day.

Can you arrange catering from a particular restaurant?

Usually, where an approved airside courier can deliver to the aircraft and the order is placed against the caterer's deadline — in practice the day before. The galley matters too: light jets have no oven, so hot service is a function of the cabin class. Send allergies and dietary requirements in writing, by passenger name.

Can you connect a flight to a helicopter transfer?

Yes, and Nice to Monaco is the most common one — roughly seven minutes in the air against a road transfer that can take three-quarters of an hour or more in season. Baggage allowances are tighter than on the jet, slots go early around major events, and low cloud can ground the leg, so we agree the road alternative in advance.

Services

Concierge services

Hotels, transfers, security and reservations — the whole trip on the ground, handled.

The flight is only part of the journey. Our concierge desk takes care of everything around it, so you step off the aircraft and straight into a trip that’s already handled. We book hotels and villas in any location — often at better rates than you’d find yourself — plus upgrades, suites and extras arranged through our partner network. Late check-in, a specific view, a table that’s already booked: it’s done before you land.

Ground transport we arrange anywhere in the world — a car and driver waiting on the apron, an armoured vehicle, or a fleet for a group. When discretion matters, we organise close protection and security. Restaurant reservations, event and ticket access, yacht and villa charters, private guides and last-minute requests — one team, one call, day or night.

What’s included

Hotels and villas anywhere, at preferential rates with upgrades and extras
Airport transfers and chauffeur service arranged worldwide
Personal security and close protection when discretion matters
Restaurant, event and ticket reservations, plus VIP access
Yacht and villa charters, private guides and bespoke requests
One concierge contact, available day and night

How it works

The day is built backwards from wheels-up

Everything on the ground is scheduled from the departure time and worked backwards. Operators generally ask passengers to arrive at the FBO fifteen to thirty minutes before departure — nearer the shorter end for a domestic or intra-Schengen hop, nearer the longer for a flight crossing a border with customs and immigration on the stand. That single number sets when the car leaves the hotel, which sets when the bags are collected.

The paperwork runs on its own clock. Full passport details are needed for every passenger well before departure so the operator can file the crossing-border formalities each country requires; the United Kingdom, for example, expects a report on both arrival and departure. Visas and passport validity remain the traveller's own responsibility — we flag a problem the moment we see one, but a passport with four months left is not something a broker can solve at the gate.

The FBO is a choice, and so is the airport

Most large airports have more than one general-aviation terminal, and they are not interchangeable. Nice, Geneva, Luton and Farnborough each have FBOs that differ on where the aircraft parks, how far the walk is, whether a car may be driven to the aircraft steps, how private the lounge is, and what the handling costs. On an early departure in July, the ramp position is worth more than the coffee.

The airport itself deserves the same thought. Paris means Le Bourget for almost every private trip, but a specific address in the south of the city can make Toussus or Villacoublay quicker. London splits between Farnborough, Biggin Hill, Luton and, for approved aircraft on a steep approach, City — which puts you in Canary Wharf in fifteen minutes. We quote the airport that matches the destination address and the aircraft, not the one nearest the departure city on a map.

Cars on the apron, and the helicopter leg

Where the airport and its customs regime allow airside access, the car meets the aircraft at the steps and the transfer is a walk of a few metres. Where they do not, the car waits at the FBO door, which adds a couple of minutes and nothing else. It is worth knowing which of the two you are getting before you land with four cases and a schedule.

Helicopter connections are the same kind of question. Nice to Monaco is about seven minutes by air against forty-five or more by road in season, and it is the classic case for one. Two things to build into the plan: baggage limits are much tighter than in the jet, and helicopters are weather-dependent. When the cloud base drops, the answer is a car and an hour, and that fallback should be agreed before departure rather than improvised on the apron. Around the Grand Prix and the film festival, the slots go early.

Catering to a spec, and what we hand to specialists

Catering is ordered against the caterer's deadline, usually the day before for anything beyond a standard tray, and against the galley you actually have. A light jet has no oven, so hot food is a cabin-class question before it is a menu question. Dishes from a named restaurant are usually possible where an approved airside courier can reach the aircraft, and a request that arrives three hours before departure gets a sandwich. Allergies and dietary requirements go in writing, by passenger name.

We would rather be clear about the division of labour. Ground transport, catering, FBO and airport coordination we do ourselves, because they sit against the flight. Villas, close protection, yacht charter, private guides and medical escorts are placed with specialist partners who do that work full-time; we brief them, keep the single thread of contact, and tell you which side of that line any given request has landed on.

What this service is not

The desk works around a flight we are arranging. It is not a standalone travel agency, and not the quickest way to book a hotel room you could book yourself in two minutes.
Visas, passport validity and entry conditions stay the traveller's responsibility. We raise a problem as soon as we see it, but we cannot fix a document at the airport.
A helicopter connection is weather-dependent. When it does not fly the answer is a car, and that alternative belongs in the plan before departure.
Security, medical escort and yacht charter are placed with specialist partners. We coordinate and stay accountable for the coordination — we do not pretend to perform that work in-house.
Catering has a deadline set by the caterer, not by us. Requested late, the choice narrows to what is already in the FBO.

Frequently asked questions

How early do I need to arrive at the FBO?: Operators generally ask for fifteen to thirty minutes before departure: nearer fifteen for a domestic or intra-Schengen flight, nearer thirty where customs and immigration clear the aircraft at the stand. We confirm the figure for your specific airport and terminal with the trip details, because it varies by handler as well as by country.
Can a car drive up to the aircraft?: At many private terminals, yes — the car meets you at the steps. It depends on the airport's airside access rules, the handling agent and the customs regime, and it is not available everywhere. Where it is not, the car waits at the FBO entrance, a few metres from the aircraft. We tell you which applies before the day.
Can you arrange catering from a particular restaurant?: Usually, where an approved airside courier can deliver to the aircraft and the order is placed against the caterer's deadline — in practice the day before. The galley matters too: light jets have no oven, so hot service is a function of the cabin class. Send allergies and dietary requirements in writing, by passenger name.
Can you connect a flight to a helicopter transfer?: Yes, and Nice to Monaco is the most common one — roughly seven minutes in the air against a road transfer that can take three-quarters of an hour or more in season. Baggage allowances are tighter than on the jet, slots go early around major events, and low cloud can ground the leg, so we agree the road alternative in advance.

All services