Avily Lux

FAQ

Questions, answered

The things clients ask most, from booking and payment to safety, pets and luggage. Can't find yours? Message an advisor any time.

Booking & pricing

How do I get a quote?+

Send us your route, dates and passenger count — by the form, WhatsApp, Telegram, email or phone. An advisor usually comes back with aircraft options and a price within the hour.

Are your prices fixed?+

The figures on the site are indicative 'from' estimates to give you a sense of cost. Your final price depends on the exact route, aircraft, timing and airport fees, and is confirmed in writing before you book.

How far in advance should I book?+

Whenever you like. We routinely arrange flights weeks ahead and, when aircraft are available, departures at just a few hours' notice.

Can I change or cancel a booking?+

Yes — cancellation and change terms depend on the operator and how close to departure you are. We tell you the exact conditions in writing before you confirm, so there are no surprises.

Payment & protection

How do I pay?+

We're flexible: bank transfer, card or cryptocurrency, and we can consider another method by arrangement. Whatever suits you — just ask.

Do you take cryptocurrency?+

Yes. We accept payment in crypto as well as by conventional transfer or card.

Is there a deposit?+

For most trips payment is made before departure against a written confirmation. On larger or complex itineraries a staged payment can be arranged — your advisor will set out the terms up front.

How do I know my payment is safe?+

You only ever pay against a written charter confirmation naming the aircraft, route and licensed operator. Pricing is all-in with no hidden fees, and one advisor stays accountable to you throughout.

Safety & operators

Who actually operates the flight?+

We're aircraft-neutral brokers, not an operator. Your flight is flown by a licensed air operator holding a valid AOC. We source and vet them; they operate the aircraft.

How do you vet operators?+

We only use operators with a valid air operator's certificate, most from a network built over 20+ years. Any operator new to us is re-checked for safety, certificates and market reputation before we ever offer them to you.

Is my trip private?+

Yes. Where you go and who you fly with stays between us. Discretion is part of the service.

On board & the trip

Can I fly with my pet?+

Usually, yes — pets often travel in the cabin. Tell us the animal and its size and we'll match an aircraft and operator that welcome it.

How much luggage can I bring?+

It depends on the aircraft and passenger count. Tell us what you're carrying — skis, golf clubs, extra cases — and we'll size the aircraft to fit it.

Can you arrange ground transport, catering or hotels?+

Yes. Transfers, catering, security, hotels and reservations are all part of what we handle — one advisor arranges the whole trip, in the air and on the ground.

Do you fly internationally?+

Yes — worldwide. We arrange flights across 170+ countries, including overflight and landing permits for tricky destinations.

Still have a question?

Ask an advisor directly — we reply day and night, usually within the hour.

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